The Chermside Apartments

Reviews of The Chermside Apartments

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  1Chongbo1 Added February 26, 2018

  ★ ☆ ☆ ☆ ☆
  Summary - I wished I could give zero stars. Please... save your money and go next door to the Quest Chermside.
  
  I'm writing this review using my personal Google account, but the review is based on experienced gained from multiple bookings over a 7-8 year period by my church. The Chermside Apartments used to be run by a lovely family. My church have put up many guest speakers there over a decade, and have given them probably over $40,000 in business.
  
  The new managers are just rude and do not understand hospitality. We recently had a family staying there in a 2 bedroom apartment who experienced trauma and needed much medical attention. When help was clearly needed with luggage and bags of groceries, staff just stood behind the counter and didn't lift a finger.
  
  Instead of being sympathetic and offering a weekly rate, we were invoiced at a daily rate - $6725 for 23 nights stay. All negotiation was met with a rude and condescending manner.
  
  Compare this to the Quest Chermside who willingly offered us good rates. We booked another 2 regular guests there at the Quest, and their feedback was the Quest offered a superior product at a cheaper rate.
  
  Sorry - you have lost our business. With the Quest and airbnb on the rise, and dropping standards, I'm certain these new managers will run The Chermside Apartments to the ground without understanding what happened.

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